Policies

SunCoast Return Policies

We have included pdf documents needed for returning our products. Please see the attached pdf files and follow the instructions thoroughly. If you you have any quesitons please contact us.

SunCoast Return Policy

You may request a return within 10 days of the receipt of you purchase. All returns are subject to a 15% restocking fee. All returns must be returned in their original packaging and un used. Return shipping is not refunded and is the responsibility of the buyer. Any items returned without prior authorization are subject to no refund.

Please follow the following steps so that your return can be processed quickly.

If item purchased directly from SunCoast:

All returns require a return authorization (RMA)

Contact Suncoast Diesel at 1-800-868-0053. You must provide proof of purchase (Original Suncoast Diesel Invoice) and the reason for the return. If you did not purchase the item directly from Suncoast see the next section. The following are required to receive refund.

  • Return must be in original packaging
  • Return must be unused

Once the return is received it will be inspected. If there is any damage to the product or packaging this will be deducted from the refund. A 15% restocking fee is subject to all returns. Once your return is approved you will be contacted on how you would like to receive your refund.

Please send all returns to:

Suncoast Diesel
Attn: Returns
631 Anchors Street NW
Fort Walton Beach, FL 32548

Please allow 10 to 15 business days to process your return. Please note that once the refund is given banks can vary on time it takes to see the refund in your account.

If Item purchased from Dealer:

You must contact the dealer you purchased the Suncoast Diesel product from. Dealers return policies vary and must be followed. Once you have authorization from the Dealer please follow any and all instructions they provide. Once return is received by Suncoast Diesel it will be inspected. If there is any damage to the product or packaging this will be deducted from the refund. A 15% restocking fee is subject to all returns. Once your return is approved the refund will be issued to the dealer you purchased the item through. They will then issue this to you depending on that dealer’s policy.

Suncoast will not refund a customer directly that purchased any items through a dealer. The refund must go through that Dealer.

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